Frequently Asked Questions

Freight Shipping Made Easy

Why do I need to create an account?

Your account houses all of the information you need to manage your saved quotes and booked shipments. Plus, your account helps you organize your address book, methods of payment and shipping paperwork. You can also trace or track your shipments through your account.

How do I book a quote?

First, gather your shipment details. We need to know pickup and destination zip codes, how your item is packaged, the total packaged weight and dimensions and freight class to provide you with an accurate freight quote. Any estimations could result in a higher cost to you that will be charged to your account after delivery.

How do I track a package?

If we provided you with a PRO number, you can easily track or trace your package directly on or through your account. If we did not provide you with a PRO number than chances are the carrier you chose does not provide one. Tracking is not available for specialized freight and truckload shipments. You can always contact your freight agent for a status of pickup or delivery.

Do I need to insure my freight?

Your freight shipment automatically receives coverage of $0.10 per pound, which does not necessarily cover the cost to replace new items. During the checkout process, you will be prompted to purchase supplemental insurance. Freight insurance is only available on new items and not on used household goods. Due to this stipulation, freight insurance is not automatically offered to residential shipments.

Are quotes really free?

Yes. You can run unlimited freight quotes as many times as you want, completely free of charge.

What is a freight class?

Freight classification determines the type of carrier and the cost to transport your freight. Freight classes are managed through the National Motor Freight Classification Association and all freight brokers and carriers must adhere to them. It is very important to know your freight class. If you cannot find your freight class or need help with this process, please contact your freight agent prior to booking. We also offer a Freight Density Calculator, which can be placed on your personal or business website. Install it anywhere on your page and let your visitors calculate their shipment density and determine their freight class.

Do I need to know my exact weight and dimensions?

Yes. Knowing your total packaged weight and dimensions is the only way to obtain an accurate freight quote. Any discrepancies in weight or size will be relayed to us by the carrier in the form of a re-bill or billing adjustment.

Do I need to package my freight?

The type of packaging your freight requires is dependent on a few factors, like freight class, commodity or the service you selected at the time of quote. Blanket wrapped or white glove services are performed by the carrier, meaning the driver of the truck will be in charge of packaging your freight for transport. Some heavy haul items or other large items moved with a dedicated or partial truck may not require packaging at all. Most less-than-truckload (LTL) freight requires packaging by crate or box and should also be strapped to a pallet so your driver can use a pallet truck to move it with ease. Keep in mind, that a forklift is often used at the terminal so your packaging should be able to withstand heavy force. Still have questions? Read more freight packaging tips.

How do I package freight?

Most shipments are required to be boxed, crated and/or palletized. The most safe way to transport freight is via crate and pallet. Most less-than-truckload (LTL) freight requires packaging by crate or box and should also be strapped to a pallet so your driver can use a pallet truck to move it with ease. If a forklift is used at carrier terminals, your packaging must be protected against heavy force.

Can I pay by check?

Yes. By using Paypal to process credit card payments, you can also set up your Paypal account to pay by check direct from your bank account. Checks marked with “” as the payee cannot be accepted as a valid form of payment.

What is a re-bill?

A re-bill or billing adjustment is a charge for the difference in quoted price and actual price to transport your shipment. A re-bill is sent to us by the carrier after they perform a weigh-in and determine the amount of space your package freight requires. Any discrepancies in the weight and dimensions provided by you during the quote process will result in a re-bill and you account will be charged post-delivery.

What is a BOL?

BOL stands for Bill of Lading. This document is generated by us and can be found in your account. Print multiple copies of your BOL as one needs to be given to the driver and several should be securely attached to your packaged freight.

Why do I need a BOL from

In order to receive our discounted rate, you are required to use the Bill of Lading provided to you once your shipment is processed by your agent. Without using our BOL, the carrier will adjust the cost of the shipment to the non-discounted rate and you will be re-billed for the difference in cost.

Is it cheaper to go direct through a broker?

By going through, you are acquiring our high-volume discounted rate. If you choose to go through a carrier and do not produce the volume of shipments that we do every month, your costs will increase. Using a broker is a great way to keep your infrequent and first-time shipping costs down.

Does have trucks?

No, is a non-asset based third-party logistics provider. We have partnerships with more than 25+ common carriers and thousands of truckload carriers.

Why should I trust

With more than 15 years experience in the logistics and transportation industry, you can trust to expertly handle your freight shipment planning. We are also backed by a $100,000 surety bond and transportation licenses, which protect your shipment from fraud. There are thousands of freight brokers in the industry, so it’s important that you work with a broker that has the experience and protection you deserve.

Do I need to be present for pickup?

Someone who is authorized by you to sign over the shipment to the carrier must be present at the time of pickup. If you are not available during your scheduled pickup time, please notify your freight agent immediately so we can delay the carrier. If your driver arrives and no one is available, the driver will not wait and the truck will need to be re-dispatched at a later date.

How are damage claims processed?

If your freight arrives damaged or is missing pieces, you must contact your freight agent immediately. A damage claim must be filed within 48 hours of delivery. Your agent will provide you with the documents necessary to file your claim. Your agent will act as a liaison between you and the carrier in order to settle the claim. The claims process may take up to 180 business days and we cannot guarantee that the carrier will accept all claims. It is also a good idea to take pictures of the damage or loss and submit those to your freight agent immediately following delivery.

What if I receive a bill from a carrier?

Contact us immediately by phone, email or fax. Your agent will instruct you to fax or mail a copy of the bill that you received from the carrier. Bills generated by the carrier are usually a result of not using our BOL document, which results in double billing. With a copy of your bill in hand, we will be able to negotiate with the carrier and possibly have the charges properly credited for your freight shipment.

How do I get guaranteed delivery?

You will need to request guaranteed delivery at the time of booking, either with your agent or online during the checkout process. There is an added fee for this type of service.